(and Associated Companies)
We know that you take the privacy of your information and how it used and
shared very seriously, and we will only use your personal information in
accordance with the current data protection law in the UK and this privacy
This privacy notice provides you with details of how NE14TV collect and process
your personal data.
NE14TV is the data controller and we are responsible
for your personal data (referred to as “we”, “us” or “our” in this privacy
Contact Details Bessie Williams - Director
Our full details are:
Full name of legal entity: NE14TV
Email address: firstname.lastname@example.org
Main Business and Postal address: Off Quay Building. Foundry Lane, Ouseburn Valley NE61LH
Telephone number: 01912651196
It is especially important that the information we hold about you is accurate and
up to date. Please let us know if at any time your personal information
changes by emailing us at email@example.com.
WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE
AND ON WHAT GROUNDS WE PROCESS IT
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send
to us whether that be through the contact form on our website,
through email, text, social media messaging, social media posting or
any other communication that you send us. We process this data for
the purposes of communicating with you, for record keeping and for
the establishment, pursuance, or defence of legal claims. Our lawful
ground for this processing is our legitimate interests which in this case
are to reply to communications sent to us, to keep records and to
establish, pursue, or defend legal claims.
Customer Data that includes data relating to any purchases of goods
and/or services such as your name, title, billing address, delivery
address email address, phone number, contact details, purchase
details and your card details. Our lawful ground for this processing is
legitimate interest to enable us to provide the goods and/or services
you have purchased, or those that have been purchased on your
behalf and to keep records of such transactions.
User Data that includes data about how you use our website and any
online services together with any data that you post for publication on
our website or through other online services. We process this data to
operate our website and ensure relevant content is provided to you, to
ensure the security of our website, to maintain back- ups of our
website and/or databases and to enable publication and
administration of our website, other online services, and business. Our
lawful ground for this processing is our legitimate interests which in
this case is to enable us to properly administer our website and our
Technical Data that includes data about your use of our website and
online services such as your IP address, your login data, details about
your browser, length of visit to pages on our website, page views and
navigation paths, details about the number of times you use our
website, time zone settings and other technology on the devices you
use to access our website. The source of this data is from our analytics
tracking system. We process this data to analyse your use of our
website and other online services, to administer and protect our
business and website, to deliver relevant website content and
advertisements to you and to understand the effectiveness of our
advertising. Our lawful ground for this processing is our legitimate
interests which in this case are to enable us to properly administer our
website and our business and to grow our business and to decide our
Marketing Data that includes data about your preferences in receiving
marketing from us and our third parties and your communication
preferences. We process this data to enable you to receive
information about promotions and training updates and to deliver
relevant website content and advertisements to you and measure or
understand the effectiveness of this advertising. Our lawful ground for
this processing is our legitimate interests which in this case are to
improve our products/services, to develop them, to grow our business
and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing
Data to deliver relevant website content and advertisements to you
(including Facebook adverts or other display advertisements) and to
measure or understand the effectiveness of the advertising we serve
you. Our lawful ground for this processing is legitimate interests which
is to grow our business. We may also use such data to send other
marketing communications to you. Our lawful ground for this
processing is legitimate interests (namely to grow our business). You
may object to this type of processing by unsubscribing using the ink in
any email that you receive.
Student and Course Data that includes data that is required to
provide you with certification, this includes your Name, Date of Birth
(for regulated qualifications only) and information about qualifications
you are taking or have taken. We process this data to provide you with
qualifications, certifications and to Quality Assure our courses. Our
lawful ground of processing is legitimate interest to enable us to
provide you with certifications for training that meets the
recommendations and regulations for training.
Centre/ Instructor Data this includes data provided by approved
centres and instructors for the purpose of certification and internal
This may include their students Name, Address, Email and Date of
Birth. The data is required for producing the certification the lawful
basis for processing the data would be legitimate interest.
When entering customer or student data onto our system
for online training or class registration, it is the instructor/centre
owner/employer’s responsibility to ensure that they have permission
to do so. Our lawful ground for this processing is legitimate interests,
to provide users with the services they require.
Centre/Instructor Marketing Data this includes data provided by the
centre or instructor to enable them to use NE14TV to
list and market their courses.
We need to collect the following sensitive data about you to
ensure that we can adapt our classroom training to allow us to make
reasonable adjustments to ensure your safety during practical exercises
required as part of some of the training courses.
We require your explicit consent for processing sensitive data, by declaring
to your instructor that a reasonable adjustment is required for you to
complete the training, you will need to complete and sign an additional
document. Asking you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms
of the contract between us and you do not provide us with that data when
requested, we may not be able to perform the contract (for example, to
deliver goods or services to you). If you do not provide us with the requested
data, we may have to cancel a product or service you have ordered but if
we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a
reasonably compatible purpose if necessary. For more information on this
please email us at firstname.lastname@example.org If we need to use your details for an
unrelated new purpose we will let you know and explain the legal grounds
We may process your personal data without your knowledge or consent
where this is required or permitted by law.
HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for
example by filling in forms on our site, during your classroom training or by
sending us emails).
Your data may also be provided to us by your employer, agency, or training
We may automatically collect certain data from you as you use our website
We may receive data from third parties such as analytics providers such as
Google based outside the EU, advertising networks such as Facebook
based outside the EU, such as search information providers such as
Google based outside the EU, providers of technical, payment and delivery
services, such as data brokers or aggregators.
We may also receive data from publicly availably sources such as
Companies House and the Electoral Register based inside the EU. Your
data may be provided to us by your employer, agency, or training provider.
Our lawful ground of processing your personal data to send you marketing
communications are either your consent or our legitimate interests (namely
to grow our business).
Under the Privacy and Electronic Communications Regulations, we may
send you marketing communications from us if (i) you made a purchase or
asked for information from us about our goods or services or (ii) you
agreed to receive marketing communications and in each case you have
not opted out of receiving such communications since. Under these
regulations, if you are a limited company, we may send you marketing
emails without your consent. However, you can still opt out of receiving
marketing emails from us at any time.
Before we share your personal data with any third party for their own
marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at
any time by following the opt-out links on any marketing
message sent to you or by emailing us at email@example.com at any time.
If you opt out of receiving marketing communications, this opt-out does not
apply to personal data provided because of other transactions, such as
purchases, warranty registrations etc.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Other companies in our group who provide services to us.
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors, and insurers
Government bodies that require us to report processing activities.
Third parties such as producers / directors etc.
The training organisation who is delivering or has delivered or
arranged the training on your behalf.
Your employer or agency if they have arranged the training for you.
We require all third parties to whom we transfer your data to respect the
security of your personal data and to treat it in accordance with the law. We
only allow such third parties to process your personal data for specified
purposes and in accordance with our instructions.
We have put in place security measures to prevent your personal data from
being accidentally lost, used, altered, disclosed, or accessed without
authorisation. We also allow access to your personal data only to those
employees and partners who have a business need to know such data.
They will only process your personal data on our instructions and they
must keep it confidential.
We have procedures in place to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach if we
are legally required to.
We will only retain your personal data for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements. When deciding what the
correct time is to keep the data for we look at its amount, nature and
sensitivity, potential risk of harm from unauthorised use or disclosure, the
processing purposes if these can be achieved by other means and legal
For tax purposes the law requires us to keep basic information about our
customers (including Contact, Identity, Financial and Transaction Data) for
six years after they stop being customers.
For qualifications we are required to keep basic information about our
customers (including Contact, Identity, Qualification information and
Qualification dates) for seven years to be able to provide proof of
qualification, CPD statements and other information at their request.
In some circumstances we may anonymise your personal data for research
or statistical purposes in which case we may use this information
indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data
that include the right to request access, correction, erasure, restriction,
transfer, to object to processing and (where the lawful ground of
processing is consent) to withdraw consent.
We may need to request specific information from you to help us confirm
your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to
your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally
it may take us longer than a month if your request is particularly complex or
you have made several requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data,
you have the right to complain to the Information Commissioner’s Office
(ICO), the UK supervisory authority for data protection issues
(www.ico.org.uk (https://www.ico.org.uk)). We should be grateful if you
would contact us first if you do have a complaint so that we can try to
resolve it for you.
We do not control third-party websites and are not responsible for their privacy
statements. When you leave our website, we encourage you to read the
privacy notice of every website you visit.
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